Our commitment to you
What information is collected?
How we collect information
How information is used
When we disclose personal information
Who we may disclose your information to
How long we keep your information for
Privacy and the Internet
Giving you control
Contacting us about privacy
Our commitment to you
World Vision Australia is committed to protecting your privacy. We collect, store and use some of your personal information so we can help those in need. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth).
When we refer to World Vision it also includes our businesses: Consulting Services, Birrung Gallery and World Vision Clubs.
What information is collected
The kind of personal information we collect to store will depend on the type of World Vision initiatives you support or enquire about. Personal information collected by World Vision may include:
- Your contact information-name, address, email address, phone number, mobile phone number
- Your date of birth, gender, income, occupation
- Your employer details, if you participate in workplace giving
- Your World Vision supporter number
- Your World Vision web site username and password and activities performed when you login to a World Vision related web site
- Your bank account or credit card details
- A history of your donations, correspondences and other interactions with World Vision Australia
- Certain details about your personal interests
- Where directly provided by you with your consent, associations with churches, political and philosophical beliefs and values.
If you choose not to provide us with certain personal information, we may not be able to process your donation or provide information or other products or services you request.
How we collect information
There are a number of ways we collect information from you. These include:
- Directly from you when you provide information by phone, in person, via our website, on coupons or response forms
- From third parties who organise fundraising activities on our behalf
- From a third party known to you who makes a donation and gives it to you or nominates you as the recipient of communication regarding that donation
- From third parties such as our related companies or businesses such as Birrung Gallery and credit card providers where we seek authorisation for your payment
- From our own records of how much you have donated or your level of interaction with our services
- From publicly available sources of information
- When we are legally required to do so, such as security and police checks if you wish to visit your sponsored child in an overseas country.
How information is used
Your personal information may be used to:
- Process your donation or purchase and provide receipts
- Provide you with information on how your donation is used
- Provide you with confirmation of your donation and advise you of any changes to its status in relation to your sponsored child
- Confirm your identity when you make enquiries about your donation
- Communicate with you about the work that World Vision is undertaking
- Address any feedback or complaints you may have
- Answer your queries
- Develop, improve and market our range of causes, events, products and services, which we believe may be of interest to you.
It may also be used for:
- Any purposes for which it was requested
- Directly related purposes.
If you do not want World Vision to communicate with you about activities other than the one you engaged in, please call 1300 303 440.
If you choose to give us your email address, we will try to communicate with you via email for administrative purposes directly related to a donation or purchase of a product or service.
We will send you email newsletters and other email regarding World Vision's other causes, products and services where you elect to opt-in, which may be via our website, Supporter Service Team or other request. You can unsubscribe from our newsletters via links in the newsletter.
World Vision may send you offers relating to the products and services of organisations that also provide financial support to World Vision. We do not disclose your personal information to these organisations. We do not rent, sell or give your information to other organisations without your direct consent. If you take advantage of any offer from a third party organisation communicated via World Vision and you become their customer, they may send offers to you.
When we disclose personal information
If you become a child sponsor, personal details such as your name and address will be given to the World Vision office in the country where your sponsored child lives, so that they can send you annual progress reports and so that your sponsored child can respond to any correspondence you may send. In order to ensure your privacy in countries outside Australia we depend on you following our guidelines (as issued from time to time), with regard to communicating and visiting sponsored children.
In order to communicate with you in relation to the activities of World Vision, we may disclose your personal information to external organisations. The functions of such external organisations include:
- Mailing operations
- Email services
- Information technology services
- Telecommunication services
- Marketing analysis services
- Market research
- Website usage analysis
- Call centre operations
- Payment of donations or products and services.
We take reasonable steps to ensure these external organisations are contractually bound to privacy and confidentiality obligations in relation to your personal information and that it is only used for the specific purpose for which we supply it.
Who we may disclose your information to
We may disclose your personal information to:
- Credit providers
- Credit reporting and fraud checking organisations
- An authorised legal representative nominated by you
- Our accountants, auditors and lawyers
- Law enforcement, government or other organisations, as required by law, particularly in relation to protecting the privacy and protection of children
- When we are legally required to do so, such as for security and police checks if you wish to visit your sponsored child in a foreign country.
How long we keep your information for
We will keep and use your information after you have provided a donation, purchased a product or service or interacted in some other way with World Vision. How long we hold and use the information after you have ceased donating or interacting with us will depend on the type of interaction you had with World Vision and any requirements under law.
Privacy and the Internet
Online surveys
Our online surveys may ask for contact information as well as some demographic information, to find out what we can do to better meet your needs.
Statistical tracking
World Vision collects statistics on visitor traffic to our websites. All such statistics are anonymous and do not identify specific visitors. Some of our web traffic reports are created by using website monitoring conducted by Omniture.
For more information about Omniture, including information on their method of collecting information, their Privacy Policy and the ability to opt out, you can visit: http://www.omniture.com/s2/privacy_policy.html
Anonymous tracking
We may anonymously track your visit to our website by using 'cookies' which are provided by a third party. This enables us to compile statistical information about the use of our website. If you prefer not to allow the use of 'cookies', you may be able to adjust your browser to turn them off or notify you when 'cookies' are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features or services on our website.
World Vision Australia use pixels, or transparent GIF files, to help manage our online advertising. These GIF files are provided by our advertising management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick.
The information that we collect is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.com/us/about_doubleclick/privacy/
Protecting information provided via the Internet
Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web-site is 128-bit SSL (Secure Sockets Layer) encryption. A security icon visible at the bottom of your screen, eg a padlock, confirms that your browser supports SSL security.
Double click on the security icon to verify the security certificate on this website. You will then see a box which displays who the certificate is issued to, who it was issued by and the period of validity of the certificate.
Links with other sites
World Vision's website contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.
Giving you control
Opting out or modifying your information
If you want to change any information that you have previously given us, or if you want to opt out of future communications, you can either:
- Use the 'Update Information' forms in the customer service section of our web site
- Email a request to Customer Service
- Call our Supporter Service Team on 1300 303 440, or
- Mail a request to:
World Vision Australia
Supporter Service Team
GPO Box 9944
in your Capital City.
When contacting us to change your details, please include the following information:
- Contact details (name, postal address, telephone number);
- World Vision supporter number (if you have one).
Right of access
You have a right of access to the personal information that World Vision Australia holds about you. Requests for right of access should be addressed to our Privacy Officer (please note that a $20 administrative fee may apply once your request is authorised).
Changes to this privacy statement
We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.
Contacting us about privacy
If you have any questions or comments about this privacy statement or if you have a complaint about a breach of your privacy, you can contact our Privacy Officer by either:
- Sending an email to Supporter Service
- Calling our Supporter Service Team on 1300 303 440, or
- Posting a letter to:
Attention:
Privacy Officer
World Vision Australia
1 Vision Drive
East Burwood Vic 3151.
